Terms & Conditions

Customers submitting a purchase order agree to be bound by the following terms and conditions set out Energetiks. The following terms and conditions supersede any previous terms and conditions and Energetiks reserves the right to make changes to the website and this document at anytime. If you do not agree to these terms and conditions, please do not use this site.

 

PRE-ORDERS - VDF 2024 Limited Edition Merch

  • Pre-orders close April 2nd, 2024
  • Pre-order items can be purchased and paid for now at energetiks.com.au however they will not be shipped out.
  • Please be certain of your pre-order as we do not accept cancellation on pre-orders that are placed.
  • Pre-order items cannot be refunded or exchanged unless deemed faulty.
  • Please place your pre-order separately to instock items.
  • Please show your order confirmation email from Energetiks when picking up your pre-order. A bank statement is not a valid form of proof of purchase.

Pre-orders can only be picked up at the Energetiks VDF 2023 Booth:
Melbourne Showgrounds
8.30am to 5pm
April 13-14, 2024

If you are unable to pick up your pre-order at VDF, you can arrange payment for alternative delivery. Please contact customerservice@energetiks.com.au by Friday 19th April, 2024.

 

Liability
Energetiks does not accept liability for any loss or damages caused by this website, or any website linked to this website.
Energetiks Reserves the right to refuse or cancel an order at anytime without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.

Ordering Method
Energetiks will not accept orders via phone, fax or email. All orders must be placed through the website.

Shipping Within Australia
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (eg: strikes, floods etc.).
Online orders for delivery within Australia are dispatched via AAE and arrive within 5-7 working days from dispatch. A flat rate of $11 AUD applies to all Australian deliveries. Orders over $100 receive free shipping within Australia.
Click here to view our full delivery policy
If any items cannot be fulfilled from your order we will contact you via email.

Acceptance Of Goods
The customer is responsible for inspecting the goods for fault or damage and must notify Energetiks immediately. Goods may be returned providing the garments are unworn with tags in tact and accompanied by the receipt. If you have received an item with a defect please email onlinesale@energetiks.com.au with your name, order reference and a description of the problem and we will resolve it as quickly as possible.

Pricing
Energetiks reserves the right to change prices without notice. All prices and orders are displayed and processed in Australia Dollars (AUD) For overseas buyers, your credit card will be billed in Australian dollars and converted into the relevant currencies by your financial institution. 
*Energetiks will take reasonable steps to verify that the order and credit details are bona fide.

Returns & Exchanges
We understand selecting the right style and size online can be a difficult one. For this reason, we welcome an exchange or full refund on online orders within 14 days of purchase provided the tax invoice can be produced, the original labeling is in tact and items are returned in unworn condition. This excludes sale items. No refund or exchange on sale items unless deemed faulty or an incorrect item was recieved.
Click here to view our full Returns policy.

Order Cancellations
Orders may be cancelled only in the instance where the order has not yet been shipped.

Afterpay (www.energetiks.com.au only)
Afterpay offers installment plans for online shoppers. Afterpay is available online and at Energetiks stores, the minimum spend to pay with Afterpay is AU$100. If you change your mind or your item is faulty and it meets our returns policy criteria, you are able to receive a refund, please click here to view our Returns & Exchanges Policy. The first payment may be due at the time of purchase.For complete terms visit afterpay.com/en-AU/terms.

How to use Afterpay

-Add your items to your basket and proceed to checkout

-Afterpay will show as a payment method and will re-direct you to the Afterpay website

-Create an account or login to Afterpay

-Place your order, receive your items and pay later

Zip Pay (www.energetiks.com.au only)
Zip Pay offers installment plans for online shoppers. Zip Pay is available online and at Energetiks stores, the minimum spend to pay with Zip Pay is AU$100. For eligibility requirements, complete terms and how to apply for a Zip Pay account visit https://zip.co/how-zip-works.

Typographical Errors
In the event that an item is listed at an incorrect price or with incorrect information, Energetiks reserves the right to refuse or cancel orders.
Energetiks will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
Colours shown on this website are representative only. All colours of garments are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different on the website due to computer picture resolution and individual monitor settings.

Copyright
Unless otherwise indicated, all materials on this website, and the website itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by Energetiks. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by www.energetiks.com.au. Any other use of materials on this website, including reproduction for purpose other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of Energetiks is strictly prohibited.