We would like to make your online shopping experience with us as enjoyable and hassle free as possible. If you have any questions in regards to ordering or a purchase you have made, please feel free to email or call us and we will do our best to assist you with your enquiries.
Delivery is FREE within Australia on orders over $150. Orders under $150 will receive a flat rate shipping fee of $11 within Australia.
To guarantee delivery we recommend you send your parcel to your place of work, PO BOX or somewhere where there will be someone to receive it between 9am-5pm. If there isn't anyone at the residential address at the time of delivery a card will be left and your parcel will be redirected to the nearest post office or AAE depot (which ever is closest).
We aim to get your order to you as soon as possible. Orders placed before 1pm (AEST) Monday to Friday, where stock is available at our online warehouse, will be dispatched the same day or next working day. Orders placed after 1pm (AEST) will be dispatched within 2 working days. During our busy sale periods please allow up to 2-3 days for your order to be dispatched.
Shipping is FREE for orders over $150 Australia wide.
Flat shipping fee of $11.00 on orders under $150 Australia wide.
You will receive your order in approximately 2 - 8 working days. During our busy sale periods please allow up to 14 days.
We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number.
We use Australian Air Express for Australian deliveries and Australia Post for PO BOX deliveries.
In the unlikely case that an item you have purchased is sold out we will contact you so you can choose an alternative item or request a refund.
Please note that payment verification is required prior to us shipping your order. Depending on your payment method this may add a small delay to your shipping time.
Delivery to New Zealand is at a flat rate of $30.00 . Orders to New Zealand normally take between 7-10 working days.
Other international destinations are at a flat rate of $40. You will receive your order in approximately 10-21 working days.
How long does it take to deliver to New Zealand?
It will take up to 15 working days. We deliver by courier and your signature is required on delivery, therefore we recommend a work address if more convenient. If no one is available to sign for the parcel it will be re-directed to the nearest post office or depot. Collection or re-delivery from the depot can be arranged, but unfortunately parcels must be collected from the post office. Sorry no P.O Boxes or C.O.D's.
Duties for Overseas Customers including New Zealand
The prices within the online store do not include relevant overseas duties and other custom charges that you may incur.
Energetiks ships to most destinations around the world via Toll Priority and arrive within 10-27 working days from dispatch. Energetiks does not accept any responsibility for customs delays, duties or taxes that may apply. International customers will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives. Sorry no C.O.D's or P.O. boxes. Please Note:
All orders are in Australian dollars (AUD).
International orders may take up to 30 days to be delivered depending on your countries custom process.
We use Toll Priority for our international deliveries and they require a signature on receipt of your order. If there is no one at the delivery address a calling card will be left and the order will be returned to the depot. This card will have options for you to arrange an alternative delivery time.
On international deliveries we can’t deliver to post office boxes and we don’t offer C.O.D on any orders.
All international orders are exempt from Australian GST (10%); however they may incur taxes and duties applied by customs in the country where the order is delivered.
Any duty and taxes incurred in the country of destination are the responsibility of the customer.
To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if the order is placed with the intention of sending to a gift recipient. If you require further information about your countries taxes and duties you will need to contact your local customs office directly.
Terms and conditions of Return/Exchange:
We understand selecting the right style and size online can be a difficult one. For this reason, we welcome an exchange or full refund on online orders within 14 days of purchase provided the tax invoice can be produced, the original labeling is in tact and items are returned in unworn condition.
To ensure you receive your preferred exchange choice please email email@example.com with your name, contact details, invoice number and details of the preferred replacement choice (Item name, colour & size). This will ensure your item is kept aside whilst we await the return of your garment to our Warehouse.
To return your preferred choice to you, a $11 Postage & Handling charge will be applied once we receive the item you wish to exchange. We will contact you to process your payment, please ensure Energetiks has your best contact details. The “Exchange or Faulty Items return form” sent to you with your invoice must be completed and returned with your garments.
Energatiks reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by Energetiks a replacement item will be shipped where possible subject to stock availability or a full refund including postage will be issued.
Energetiks will not be held responsible if there is a delay in delivery.
Customers will be responsible for the return shipping and handling charge.
You need to send the original or a copy of receipt with you order.
In the event that your product is lost in transit, Energetiks will not be held liable and therefore recommends that you send all returns via Register Post.
We ask that you allow 7 business days from the day your return your package for your account to be credited.
All items must be returned within 14 days of original order.
Items have to be returned unworn, with original tags intact.
Due to health regulations we are unable to accept return of hair accessories, hosiery and undergarments unless deemed faulty or wrongly delivered.
Pointe and Demi Pointe shoes are final sale only and cannot be exchanged or returned unless deemed faulty or wrongly delivered.
All returns must be sent back via registered post.
Online purchases must be returned to the address below.
Returns / Exchange are not able to be processed through any of Energetiks retail stores.
We can not guarantee that the item you wish to exchange your purchase for will be available.
Refunds generally exclude shipping cost. If for some reason our quality control team missed a manufacturing fault or sent the wrong item, we will gladly provide you with a full refund (incl. shipping) or free exchange. The shipping cost will not be refunded on change of mind returns.
No refunds or exchanges on sale/clearance items.
Enclose your receipt, Return/Exchange form and merchandise to:
Energetiks Online Returns 19 McGregors Drive Keilor Park 3042 Victoria, Australia