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Energetiks Privacy Policy


Energetiks is committed to protecting the privacy of our customers and ensuring a safe and secure experience when interacting with us online. We believe it’s important for you to know exactly what information we collect about you, and what we do with it. The purpose of this Privacy Policy is to explain what data we gather, what it is used for, your rights as protected by law and your choices in regard to this information. If you have any further questions about your privacy and Energetiks, please send us an email at marketing@energetiks.com.au.




How We Use Your Information


We collect the following information to enhance your online experience with us.


What we may collectHow we use it
Your name, contact details and delivery informationWe require your contact details to fulfil any orders you place with us, and keep you up to date with your order’s progress. Your phone number or email address may also be used to contact you specifically in regard to your order.
Your email addressIf you subscribe to our database, we will use your email address to provide you with up to date information about Energetiks and our products, and notify you about sales, deals, offers and promotions that apply to you.
Your interests and historyWe may use your browsing history or interests to show you Energetiks advertising around the web, so that you have access to the best and most up to date deals. We also use this information to improve customer experience for all users of our site. For more information see the Sharing Your Information section below.
Your payment informationWe require payment information to complete your transaction when you shop with us online. We use encryption technology whenever receiving and transferring your personal information on our site. When you are viewing a page that is requesting personal information, the URL in the address bar at the top of your browser will start with "https". This indicates your transaction session is secured through Secure Sockets Layer (SSL).
Your contact historyIf you interact with us via online chat, phone, or email, we may keep this information in our records, to ensure we continue to give you the best customer service we can.
Your response to any promotions or contestsWe use your response to our promotions and competitions to run the competition and award winners their prizes.
Your date of birthYour date of birth helps us to ensure our content is relevant to our customer demographic. If you provide us with your date of birth we may send you vouchers or promotional offers to help celebrate your birthday.


Sharing Your Information


Energetiks values your privacy and trust, and will never sell or rent any of your personal information to third parties, including your name, contact information and payment details.


When you interact with us online, our servers record information about your website usage through cookies, which are pieces of information stored by your browser. These can relate to the time, date and URL of web pages you visit, your location or IP address. This information may be used to enhance and improve your online experience, such as remembering your preferences, detecting and preventing hackers, or running analytics. By using our site, you consent to the use of cookies to provide full functionality of all site features. If you wish to disable or delete cookies, your browser should be able to provide instructions on doing this for your device.


Energetiks may also use targeting or advertising cookies to deliver ads to subscribers that are relevant to you, and let you know about our latest offers and promotions. We may also use information we gather to improve our services through data analysis software like Google Analytics. We engage in online advertising to keep you aware and update with what we’re doing, and to help you find our products. We do this via digital marketing and ad exchanges, such as Facebook’s Custom Audience service.


Your information may also be shared with essential third-party suppliers required to administer your product or service, including financial institutions and payment organisations required to complete transactions, courier or postal services to deliver orders, or software program partners. We do not authorise these organisations to make any other use of your information.




Spam


If you subscribe to the Energetiks database or Energetiks Blog database, we will send you emails that include only relevant information to the Energetiks brand, such as offers, promotions, new products, and any information we feel will support the dance community. We do not condone spam or junk email and we only send emails with your consent. Please see the section on your choices below for information on how to update your email preferences.




Your Choices


Energetiks only wants to communicate with you if you would like to hear from us. If you prefer not to receive promotional information, you can let us know by updating your preferences or clicking unsubscribe at the bottom of any Energetiks email.


If you subscribe to the Energetiks database or Energetiks Blog database you consent to the use of your information as outlined above. Our subscribers have access to the latest offers and promotions, as well as our loyalty program, so that we can offer the best possible customer experience. If you unsubscribe from our database, you may no longer have access to all of our services.


If you provide us with personal information as a customer with us, we will hold your information on our secure servers and internal systems only. If you no longer wish to be a customer, you can contact us at any time to request that we delete your information from our servers.


If you use our website or online services, you also consent to the automatic collection of some non-identifiable data as outlined above.


You have the following rights in regard to your data and information:


  • - The right to know what information may be collected about you as outlined in this Privacy Policy
  • - The right to access any information we have about you
  • - The right to update or change this information if inaccurate
  • - The right to request that we delete your data
  • - The right to opt out of marketing communications

If you wish to exercise any of these rights, please contact us at marketing@energetiks.com.au.




Reviews and Changes


Energetiks may review, update or change this Privacy Policy in line with legislation changes, customer expectations, or changes to internal procedures at any time. This policy was last updated in October 2018. We encourage you to regularly check for updates to the Privacy Policy. By continuing to use our website and services you agree to the terms set out in this Privacy Policy.